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To diagnose and automatically fix several common Office sign-in issues, you can download and run the Microsoft Support and Recovery Assistant.

If you're a federated user, single sign-on is not working.(This might happen if your user account is new or your password was recently reset.) The password you tried to sign in with is temporary and expired.You tried to sign in with the wrong user name and password.You're locked out from your user account.The following conditions might cause this issue: Azure Active Directory Module for Windows PowerShell.Office apps on mobile devices, such as Office Mobile, Teams, and Microsoft OneDrive for Business (formerly Microsoft SkyDrive Pro).

Office apps, such as Outlook, Word, Excel, and PowerPoint.Or, you might be trying to sign in by using a non-browser–based app, such as one of the following: You might be trying to sign in by using a portal such as. You can't sign in to Microsoft 365, Microsoft Azure, or Microsoft Intune. To reset your password, see Reset my Microsoft 365 tenant admin password.For more information about two-factor authorization, see Sign in to your work or school account using your two-factor verification method.For more information, see How it works: Azure Multi-Factor Authentication. If you use Azure Multi-Factor Authentication, contact your administrator for help.Don't use this article if you use a Microsoft account to sign in.